Terms & Conditions

Terms of Use:
The Terms and Conditions/Terms of Use contained hereinafter (“Terms”) shall apply to the users of the website Wallet Flow.com, Wallet Flow mobile applications and any other linked pages, products, software’s, API(s), features, content or application services (“Services”) in connection therewith offered from time to time (collectively referred to as “Platform”/ “Website”) by Wallet Flow (“Wallet Flow”, or “we” or “our” or “us”) Any individual or business (“you” or “Merchant”), logging in to or using the Website (even when such person does not avail of any services provided in the Website) shall be presumed to have read and unconditionally and irrevocably accepted the Terms set herein for usage of Services of Wallet Flow. By continuing to use the Website, you are legally bound by these Terms and if you do not agree to any of the conditions listed below then please do not use the platform or Services of Wallet Flow any further. The purpose of these Terms, the following words and phrases shall have the meaning assigned under this article.

PAYMENT:
Applicable fees for the provision of Services shall be levied by Wallet Flow from time to time. You agree that the fees shall be charged according to the manner, rates and frequency determined by Wallet Flow. Wallet Flow reserves the right to update the amount of the fees charged at its sole discretion. Fees are exclusive of applicable taxes and Wallet Flow will charge such applicable taxes on the fees from time to time. You agree that any statutory variations in applicable taxes during the subsistence of these Terms shall be borne by You. We will raise monthly invoices in respect of fees charged for Services provided during such months. Invoices are available on the dashboard on a monthly basis. Any dispute in respect of an invoice must be communicated by You to Us via a notice no later than ten (10) days from the date of the invoice. Wallet Flow shall use good faith efforts to reconcile any reasonably disputed amounts. You shall be responsible to do reconciliation on a daily basis for all the transactions processed. In case of discrepancies, You shall report to Wallet Flow regarding such discrepancy within three (2) working days. However, if any reconciliation issue is highlighted by You to Wallet Flow after three (2) working days from the transaction date, Wallet Flow shall not be responsible or liable in any way whatsoever in case such queries and/or concerns are not resolved. You shall be solely responsible for updating Your GST registration number on the Wallet Flow dashboard before Wallet Flow generates the invoice and shall also submit the GST certificate as part of KYC. Wallet Flow will raise a GST tax invoice and report the transactions in the GST returns based on the information provided by You. The GST returns will be filed as per the statutory timelines, to enable You to avail appropriate input tax credit. Wallet Flow shall not be responsible for any mistake and or misrepresentation by You in updating the GST number and other particulars as per the GST certificate. Further, any liability raised on Wallet Flow by the GST authorities due to incorrect information provided by You or deliberate withholding of any statutory information by You shall be recovered by Wallet Flow from You.

CHARGEBACKS:
If a Facility Provider communicates to Wallet Flow the receipt of a Chargeback Request, You will be notified of the Chargeback. You agree that liability for Chargeback, under the General Terms of Use or any Specific Terms of Use thereunder rests with You. You further agree that it is Your sole discretion whether to avail non-3D secure services or not. Subject to availability of funds, Wallet Flow upon receipt of a Chargeback Request shall forthwith deduct Chargeback Amount from the Transaction Amounts which may be used, based on the decision of the Facility Provider, either to a) process Chargeback in favour of the customer or b) credit to You. For the avoidance of doubt, Wallet Flow shall be entitled to deduct the Chargeback Amount upon receiving a Chargeback claim. You shall be entitled to furnish to Wallet Flow documents and information (“ Chargeback Documents ”) pertaining to the Transaction associated with the Chargeback Request in order to substantiate (i) the completion of the aforesaid Transaction; and /or; (ii) delivery of goods / services sought by the customer pursuant to the said Transaction. You shall furnish the Chargeback Documents within three (3) calendar days (or such other period specified by the Facility Provider) of receiving notification of the Chargeback Request. Notwithstanding anything in these Terms, if the Facility Providers charge the Chargeback Amount from Wallet Flow then You agree and acknowledge that Wallet Flow is entitled to recover such Chargeback Amount from You by way of deduction from (i) the Transaction Amounts to be settled to You and (ii) any of Your other funds held by Wallet Flow in the course of providing the Services. Provided however, if the available Transaction Amounts or other funds are insufficient for deduction of the Chargeback Amount, then Wallet Flow is entitled to issue a debit note seeking reimbursement of the Chargeback Amount. You shall reimburse the Chargeback Amount within seven (7) days of receipt of the debit note. You agree that (i) if You are unable to furnish Chargeback Documents; and /or; (ii) the Facility Provider is not satisfied with the Chargeback Documents furnished by You, then the Facility Provider shall be entitled to order Wallet Flow to effect a reversal of the debit of the Chargeback Amount associated with the Chargeback such that the said Chargeback Amount is credited to the customer’s Payment Instrument. On the issuance of notice of termination of this Specific Terms of Use for Payment Aggregation Services or the General Terms of Use, Wallet Flow reserves the right to withhold from each settlement made during the notice period, a sum computed based on a Stipulated Percentage ( defined hereinbelow ) for a period of one hundred and twenty (120) days (“ Withholding Term ”) from the date of termination of these Terms. The sums so withheld shall be utilized towards settlement of Chargebacks. After processing such Chargebacks, Wallet Flow shall transfer the unutilized amounts, if any, to You forthwith upon completion of the Withholding Term. The ‘ Stipulated Percentage ’ is the proportion of the Chargeback Amounts out of the total Transaction Amounts settled during the subsistence of these Terms. Notwithstanding anything in this Specific Terms of Use, if the amount withheld pursuant to Clause 3.4 above is insufficient to settle Chargebacks Amounts received during the Withholding Term, then Wallet Flow is entitled to issue a debit note seeking reimbursement of the Chargeback Amount. You shall reimburse the Chargeback Amount within seven (7) days of receipt of the debit note.

REFUNDS
You agree that Wallet Flow fees shall always be applicable and payable by You on each Transaction irrespective of whether You have refunded the same to Your customer either through normal channels of refunds or through the instant refund service of Wallet Flow affiliate (if availed). You further agree and acknowledge that initiation of Refunds is at Your discretion and Wallet Flow shall process a Refund only upon initiation of the same on the Website. All Refunds initiated by You shall be routed to the same payment method through which the Transaction was processed. You acknowledge and agree that for payments that are late authorized but not captured by You, Wallet Flow may initiate auto-refund to the customer within five (7) days.

TERMS FOR GAMING MERCHANTS:
These terms shall only apply if You are a gaming merchant identified specifically in this Specific Terms for the gaming merchants. (A)No services provided by You to any customer (“ Merchant Services ”) are of a nature that may be construed as a competition/contest/game/sport/event (online or offline) whose outcome is based merely or preponderantly or predominantly on chance. (B)You do not engage in any activity that violates any Applicable Law pertaining to gaming, gambling, betting or wagering. (C)The Merchant Services are at all times in compliance with all Applicable Laws including pertaining to restriction or prohibition on gambling, betting, wagering and gaming activities. (E)No Merchant Services including facilitation, hosting or providing a platform for any competition/contest/game/sport/event (online or offline) for monies are rendered by it to (i) any customers in the states of Telangana, Odisha and Assam or (ii) any customers who are residents of the states of Telangana, Odisha and Assam. (F)The provision of the Merchant Services to customers in the states of Nagaland and Sikkim (if so provided) are in accordance with the Applicable Laws of these states and You have obtained and hold all necessary and valid licenses and registrations to provide the Merchant Services in Nagaland and Sikkim. Notwithstanding any other provision of the General Terms of Use or this Specific Terms for gaming merchants , You shall indemnify and hold Wallet Flow, its affiliates, and each of their directors, managers, officers, employees and agents harmless from and against all losses (including any losses that are special, incidental, indirect, consequential, exemplary or punitive in nature) arising from claims, demands, actions or other proceedings as a result of or on account of (b) any of Your representations or warranties as set out in Clause above being breached or becoming untrue or incorrect, or (a) Your engagement in any activity that violates any Applicable Law pertaining to gaming, gambling, betting or wagering. You hereby agree and undertake to provide a written confirmation, in a form and manner set out below certifying that the representations and warranties set out in Clause above are true and correct. Such certificate shall be given by You to Wallet Flow on the first day of every quarter from the date of entering into this Specific Terms for gaming merchants till its expiry or termination, whichever is later.

PRIVACY POLICY:
We take caution regarding your privacy and are committed to protecting your personal data that you provide us herein. Please refer to our Privacy Policy. These Terms shall be in addition to and not in derogation to our Privacy Policy.

DISCLAIMER
The Merchant acknowledges that the Payment Gateway Network may not be uninterrupted or error free or virus free and Wallet Flow disclaim all warranties, express or implied, written or oral, including but not limited to warranties of merchantability and fitness of such services for a particular purpose. Wallet Flow sole obligation and the Merchant’s sole and exclusive remedy in the event of interruption in the Payment Gateway Networks, Services shall be to use all reasonable endeavours to restore the said Payment Gateway Network, Services as soon as reasonably possible.

GRIEVANCE OFFICER:
In accordance with Information Technology Act 2000 and The Information Technology (Intermediaries Guidelines) Rules, 2011 made there under, the name and contact detail of the Grievance Officer is provided below:

Mr. Rishu Singh Rajput (10:00AM TO 07:00PM)

Email: support@Wallet Flow.com